1. Discounts not applying at checkout
- Check if the customer is assigned a valid tier
- Verify that the campaign is published, not in draft
- Confirm that product/collection filters include the item
- Ensure campaign dates are active
2. Customer classification stuck in pending
- Your store may be set to manual approval — go to the Requests Page to take action
on the classification request.
- For auto-approval, check if customer provided required order projections or
documents.
3. Incorrect discount value showing
- Double-check if volume ladders or MOQ rules were set correctly
- Look for overlapping campaigns with different rule priorities
4. Campaign edited but not showing changes
- Edits on live campaigns result in a new version , not a real-time update. Confirm the
updated start time and version status.
5. Emails not sending
- Go to Settings > Communication Email and make sure an email is configured
- Check your email’s spam/junk folder
6. Tax exemption not applying
- Ensure customer has been approved via TaxWisp
- DiscountWisp applies tax-exempt logic only if customer is marked as tax-exempt
through TaxWisp or marked manually as exempt through DiscountWisp.